SPRING TRAINING FOR RETAINING

Project Overview

Spring Training for Retaining is a reskilling eLearning that refreshes and Integrates new approaches for best practices for overcoming cancelation reasons to retain our large base of copper internet customers, which are critical to the business while fiber networks are built. 

Project Details:

• Type: eLearning 

• Audience: Customer Care Agents

Skills & Tools Leveraged:

• Instructional Design

• eLearning Development

  • Attensi

• Project Management (Asana)

• Stakeholder Management & Communication